Summary of Valuable Assistance Services

With RBC Insurance, you have the security of knowing you will receive the assistance you need during an emergency—one phone call does it all. Assured Assistance Inc. (AAI), the in-house travel assistance provider for RBC Insurance, is a multilingual worldwide emergency medical assistance company that provides our world-class emergency travel assistance. AAI supports millions of travelers and manages almost 400,000 calls every year.

• No matter where you are in the world your toll-free call is answered by a live person, 24 hours a day, seven days a week.
• Registered nurses and consulting physicians are available around the clock to determine your needs and arrange for your proper care.
• AAI will arrange medical referrals and emergency medical transportation, monitor your care, act as your advocate, administer your insurance coverage, and more.
• AAI employees are multilingual, which means you will always have assistance in your own language. For example, if you are in a foreign country and don’t speak the language, AAI will provide an interpreter to communicate with the professionals providing your care.
• AAI has access to a worldwide network of health care providers. If your condition requires specialized treatment not available at a particular facility, AAI will arrange transportation to the closest facility that can provide the treatment.
• AAI provides assistance with replacing lost or stolen medication, help with lost tickets or luggage, assistance with canceling lost credit cards, legal referrals, consulate and embassy contacts, and more.
• Since AAI is the in-house travel assistance provider for RBC Insurance, we can quickly settle your claim.