If you’ve returned home from your trip as a result of an emergency medical condition, you will need to submit an Emergency Medical Insurance claim.

Important: Before filing a claim with RBC Insurance, please submit all your original expenses to your primary insurance carrier for review and reimbursement. If there are any expenses remaining that are not covered by your primary insurance carrier, we will need a completed claim form—along with proof of reimbursement or denial from your primary insurer—for all expenses incurred.

How to File an Emergency Medical Insurance Claim

Step 1.

Print and fill out your portion of the Claim and Authorization Form .

Note: This form is provided in Adobe PDF format. A recent version of Adobe Reader or Adobe Acrobat may be required to open, read and print the form on your system. You can install the latest version of Adobe Reader by clicking here .

Step 2.

Have the attending physician who treated you complete the appropriate section on the Claim and Authorization Form.

Step 3.

Gather together the following supporting documents, which you will need to send with your completed Claim and Authorization Form:

• Original Explanation of Benefits or check copies for payments issued by your primary insurer
• Copy of any itemized physician bill(s) and receipt(s) of payment you have
• Copy of any itemized hospital bills and receipts of payment
• Copy of prescription(s) and receipt(s) of payment
• Copies of any medical records you may have been given at the time of treatment (such as a copy of the Emergency Room report, Discharge Summary or written letter from the treating physician)
• Any additional information relevant to your claim (depending on the claim, we may request more information)

Note: For hospitalization claims we will require a complete copy of your medical records from the treatment facility.

Step 4.

Once completed, sign the Claim and Authorization Form, make a copy for your records, and then mail the original signed form, along with all applicable supporting documents noted above, to our Claims office:

RBC Travel Protection Plans
P.O. Box 19093
Greenville, SC 29602-9093