Rental Car Physical Damage Claim

Important: As outlined in your policy, this policy covers losses for which you may be liable, resulting from physical loss or damage anywhere in the world to a rental car while under your care and control. Please note we are in excess of any other coverage you may have, such as credit card company provided the car rental was paid by the credit card which may have benefits. Please file your claim with the credit card company(if applicable) for review and reimbursement. Should there be any outstanding amounts due to you, we would require proof of their reimbursement or denial from them for all expenses incurred. To pursue your claim for losses under your Rental Car Physical Damage coverage:

1. Please print and fully complete the CLAIM AND AUTHORIZATION FORM. Once completed, sign a copy of the form, and then mail the form, along with all supporting documents noted below, to the Claims office.
   (This link opens a form in .pdf format. To read this form, you need Adobe^®1 Reader^®1 installed on your computer. You can download Adobe Reader from the Adobe website free of charge.)
   
   RBC Travel Protection
   P.O. Box 19093
   Greenville, SC 29602-9093
2. To claim for loss or damages sustained to your rental car during your period of insurance, please provide the following:
   1. Proof that arrangements were made for the vehicle rental prior to your departure, such as a copy of your travel agent's invoice
   2. A copy of the vehicle rental agreement
   3. A copy of the check-in/check-out papers (the walk-around sheet that the car rental companies use to mark the location of scratches, dents, and other damages on a drawing of the vehicle before you take possession of it and when you return it).
   4. A copy of the police report or report to the rental company
   5. A copy of the repair invoice or damage estimate from the rental agency
   6. Proof of your payment for the repair of damages to the rental vehicle

If you have any questions, please contact our customer service at 1-866-305-5757.

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