Baggage and Personal Effects Claim

Important: As outlined in your policy, this policy covers direct physical loss of, or damage to, the baggage and personal effects you own and use during your trip. Please note we are in excess of any other coverage you may have; therefore, please file your claim for baggage loss/delay/damage to the airline or transportation authority for their review and reimbursement. Should there be any outstanding amounts due to you, we require proof of reimbursement or denial from the airline for all expenses incurred along with the following. To pursue your claim for loss or damage to your personal belongings:

1. Please print and fully complete the CLAIM AND AUTHORIZATION FORM. Once completed, sign a copy of the form, and then mail the form, along with all supporting documents noted below, to the Claims office.
   (This link opens a form in .pdf format. To read this form, you need Adobe^®1 Reader^®1 installed on your computer. You can download Adobe Reader from the Adobe website free of charge.)
   
   RBC Travel Protection
   P.O. Box 19093
   Greenville, SC 29602-9093
2. To claim for loss or delay of your personal effects, submit the following:
   1. Copy of the transportation, police, hotel management, or tour guide report that confirms your loss or delay of your baggage
   2. Baggage delivery receipt issued by the transportation company showing the date and time your baggage was returned to you
   3. Copies of the receipts or other documentation showing proof of ownership of the items you are claiming
   4. Copy of the transportation company's or tour operator's written decision regarding its compensation for your baggage claim, such as a copy of the reimbursement check or a denial letter
3. To claim for damage to your baggage and personal effects, submit the following:
   1. Copy of the Property Irregularity Report from the airline
   2. Copies of the receipts or other documentation showing proof of ownership of the items you are claiming
   3. Copy of the transportation company's or tour operator's written decision regarding its compensation for your baggage claim, such as a copy of the reimbursement check or a denial letter
4. To claim for replacement of travel documents, submit the following:
   1. Copy of police report confirming the loss of your documents
   2. Original receipts for replacement documentation
5. To claim for unauthorized use of credit card:
   1. Statement from your financial institution indicating that the use was reported
   2. Original credit card statement showing the administration fee applied to correct the illicit charges

If you have any questions, please contact our customer service at 1-866-305-5757.