RBC Travel Protection is sold and administered by RBC U.S. Insurance Services Inc. under the brand name RBC Insurance. It is underwritten by Stonebridge Casualty Insurance Company. The privacy policies of both RBC U.S. Insurance Services Inc. and Stonebridge Casualty Insurance Company are provided below.
At RBC U.S. Insurance Services Inc. ("USIS"), which is part of the U.S. insurance operations of RBC, safeguarding your confidentiality and protecting your personal and financial information is fundamental to the way we do business. In fact, it is one of our highest priorities and remains the cornerstone of our commitment to you. We are dedicated to meeting or exceeding the privacy standards established by federal and state regulations and industry bodies. We restrict access to information about you to those employees and authorized agents who need to know that information. We also maintain physical, electronic and procedural safeguards that comply with federal and state standards to maintain the confidentiality of your information.
Information We Collect
We gather and use personal information to provide you with the insurance products and related services you have requested, or to offer you additional products and services. Most of the information we collect is voluntarily provided directly by you. For example, we may collect personal information from applications or other forms completed by you and from your transactions with us. We may also collect information from consumer reporting agencies.
When you request products or services, we will ask you to provide only the information that enables us to complete your request, to provide better service or to offer you products and services we believe you might be interested in.
The types of information we may ask for depends on the nature of your request. Information that is essential for fulfilling most insurance requests and applications typically includes your name, mailing address, e-mail address, phone number(s), information about your travel plans, and payment method information.
When you visit our Web site we do not collect any information that could identify you personally unless you choose to provide it to us. You are welcome to browse our Web site at any time anonymously and privately without revealing any personal or financial information about yourself.
All the information you provide to us is securely maintained and kept strictly confidential.
Third Parties To Whom We Disclose Information
We do not sell information about our customers. We share or disclose the information we collect about our current or former customers with third parties only as permitted by law and only to properly manage our business. For example, we might share information with third parties in order to service your accounts, process your billing or policy transactions, comply with laws, and for other routine business practices. We may also share information with third parties as directed by you. For example, you may direct us to send your claim information to third parties.
Cookies and Our Internet Site
How Cookies are Used
Cookies may be used by our Web site to improve functionality and in some cases, to provide visitors with a customized online experience. We may use non-persistent cookies to improve operations and functionality of our Web site. For example, these cookies improve navigation, maintain connectivity and ensure online service sessions are secured. They do not contain personal or financial information and they are not permanently stored for future use. Persistent cookies are sometimes used as a means of offering visitors a personalized experience.
How Cookies are Not Used
Maintaining Personal Information in a Cookie
Cookies cannot be used to gather sensitive information about you or data residing on your computer. These cookies are not designed to identify you personally; rather they are intended to enhance navigation and the security of your session. We will only ask that you provide personal information if it is required to provide you with the service you have requested. This type of information is collected only on a voluntary basis and it is not used for any purpose other than what was originally disclosed to you.
What are Your Choices in Relation to Cookies?
If you have a question on the privacy policies stated on this site, a concern about privacy, confidentiality or the information handling practices of our employees, select business partners or suppliers, please contact us at 1-800-859-3309 between 8:30 a.m. and 5:00 p.m. Eastern Time.